Our Shipping Policies
Free Standard Shipping: Enjoy complimentary standard shipping on all Australian orders over $130.
- Standard Shipping: Typically, your order will be delivered within 3-7 business days.
- Express Shipping: For faster delivery, typically 1 to 3 business days, opt for our Express shipping service via Australia Post. Please note that free shipping promotions do not apply to Express shipping, even for orders over $130.
Order Processing: We pride ourselves on speed. Orders are processed and prepared for dispatch within 24 hours of placement. If there’s a delay due to stock availability, we’ll let you know.
Choosing Your Courier: By default, we use Sendle for standard shipping. However, if Sendle doesn’t deliver to your address, we’ll switch to Australia Post. For Express orders, we exclusively use Australia Post.
Local Pickup: Local pickup is available from Ivanhoe, Melbourne. Please message us beforehand to confirm.
International Orders: For our global customers, we offer international shipping via Sendle. Rates are applied at checkout, and deliveries typically arrive within 1-3 weeks.
Customs and Duties: Please be aware that customs fees, duties, and taxes specific to your country are your responsibility. We’re required to declare the value of your order on the package for customs purposes. For details on prohibited or restricted items by country, please refer to the Australia Post International Post Guide.
Address Accuracy: Ensure your delivery address is correct. We cannot be held responsible for undelivered orders due to incorrect address details. If an order is returned to us because of an address error, you’ll need to cover the cost of redelivery.
Need Assistance? Our Customer Care Team is here to help! If you have any questions or concerns about your order, don’t hesitate to reach out.